Effective Date: 09/10/2025

At Loughborough Self Storage, we are committed to protecting the privacy and personal data of our customers in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
This Privacy Policy explains what personal information we collect, why we collect it, how we use it, how we keep it secure, and your rights as a data subject.

1. Who We Are
Loughborough Self Storage is the data controller of the personal information you provide to us. If you have any questions about this policy or how we use your data, please contact us: Loughborough Self Storage, Plot A, Messenger Close, Loughborough, LE11 5SR. Email: info@loughboroughselfstore.com, Phone: 07775981116

2. What Information We Collect
We collect only the data necessary to provide and manage our self-storage services, including:
Full name
Home/business address
Email address
Telephone number
We do not collect or process special category (sensitive) personal data.

3. How We Use Your Information
We use your personal data to:
Provide self-storage services to you, Communicate with you about your booking a storage container, Manage billing and payment, Respond to your enquiries.

4. Lawful Basis for Processing
Under the UK GDPR, we rely on the following lawful bases to process your personal data:
Contractual obligation – to deliver the storage services you request
Legal obligation – to comply with UK tax, accounting, or safety regulations
Legitimate interests – to manage our business operations effectively.

5. Marketing Communications
From time to time, we may contact you with information about special offers or updates related to our services — but only if you have provided clear consent.
To opt out at any time, contact us using the contact form on our website or email us at info@loughboroughselfstore.com.

6. Data Sharing
We do not sell or share your personal data with third parties for marketing or commercial purposes.

7. Data Retention
We retain your personal data only for as long as necessary to:
Fulfil our contractual obligations
Comply with legal and regulatory requirements
Resolve disputes or enforce agreements

8. Data Security
We take data security seriously. Measures we implement include:
Shredding of all paper documents before disposal
Secure deletion of digital data from computers before disposal

9. Your Rights Under UK GDPR
You have the following rights regarding your personal data:
Right to rectification – Request corrections to inaccurate or incomplete data
Right to restrict processing – Ask us to limit how we use your data
Right to data portability – Request a copy of your data in a portable format
Right to object – Object to our processing based on legitimate interests
Right to withdraw consent – Withdraw marketing consent at any time

10. Cookies
Our website uses cookies to improve your browsing experience and understand how our website is used.
Cookies may:
Recognise you when you return to the site
Remember your preferences
Help us understand visitor traffic
Support advertising (if applicable)
You can manage or disable cookies through your browser settings.

11. Changes to This Policy
We may update this Privacy Policy occasionally to reflect changes in law or our services. The latest version will always be available on our website with the “Last Updated” date shown at the top.

Loughborough Self Store
Address: Plot A, Messenger Close, Loughborough, LE11 5SR
Tel: 0777 598 1116
Email: info@loughboroughselfstore.com
Website: https://loughboroughselfstore.com